Shocking service from MTN service provider

Moloisane Couriers on behalf of DSV don't deliver. On 28/12/2025 I've upgraded my MTN contract.

I received a call from Moloisane Couriers on behalf of DSV that my delivery was scheduled for Friday 02/01/2026 between 14h00 and 16h00. I stayed at home that afternoon ready to receive my phone. Phone was not delivered.

On 05/01/2026 I called the number I had for Moloisane Couriers and spoken to a call agent Patrick. According to him my phone was never released for delivery. I then asked him if the delivery can be organized. The delivery was scheduled for 06/01/2026 between 14h00 and 17h00.

On 06/01/2026 I call the call centre again and spoke to a Rochelle. I informed her that I need to go to Polekwane and requested that I meet the delivery person somewhere on the road. According to her this was not allowed. I then requested her that the delivery must happen after 16h00 as I will ensure to be back (not competing my job in Polekwane) and received the phone. The phone was not delivered.

At 17h30 I call the call centre again and the answering system advise me to leave my number and an agent will call me back. At 18h00 when I called again there was a message that they are only work till 18h00. So I have not received my phone as arranged neither did I received a call from them. This is shocking service and MTN you are using a company that can't deliver as promised.

I am seriously consider cancelling my MTN contract and go to a service provider that you don't struggle with.