Shocking service from MTN. Paying for NOTHING!
<p>I am trying to change from Cell C prepaid to an MTN contract and am still waiting for the sim swap to take place after coming in last Tuesday (2 Nov) to do all the paperwork and then fetching the phone last Thursday (4 Nov). I was promised it would've been done by last Friday morning and every day there is a new excuse. Service from the Clearwater super store has been shocking. I have been the one to do all the following up, even after the very rude manager promised to call me today and never did. Disgusting service from MTN. Beginning to regret my decision to switch over. If my phone isn't activated by latest tomorrow morning you can cancel the contract at no charge to me and I will stick with your competitor. I am basically currently paying for a service I am nor receiving. My 1st month needs to be adjusted on a pro rata basis</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the port has completed activation and the number is active on the MTN network, please test the new MTN SIM card.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the port has completed activation and the number is active on the MTN network, please test the new MTN SIM card.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Hi Siphumezo
The SIM has now been active since this morning but with only R30 of the R110 airtime loaded. When I queried this I was told it is pro rata, but 3/4 of 110 is R80 not R30! I have also not had the 30GB once-off data loaded. I told the branch manager on the weekend that if the SIM was not active by Monday (which it wasn't) I wanted the contract cancelled at no charge. This was not done and now I sit with further problems through MTN's incompetence. I want this contract cancelled immediately so I no longer have to deal with this nonsense
Hi Siphumezo
The SIM has now been active since this morning but with only R30 of the R110 airtime loaded. When I queried this I was told it is pro rata, but 3/4 of 110 is R80 not R30! I have also not had the 30GB once-off data loaded. I told the branch manager on the weekend that if the SIM was not active by Monday (which it wasn't) I wanted the contract cancelled at no charge. This was not done and now I sit with further problems through MTN's incompetence. I want this contract cancelled immediately so I no longer have to deal with this nonsense