Shocking Service from MTN Insurance and Pinnacle Marketing - MTNLF***/10

<p>Towards the end of February 2017 I lodged a claim for a damaged phone directly with MTN insurance. There was no feedback for several days. Upon queryim. Still did not receive any feedback. Upon a second query, I recieved an SMS indicating that i should pay the excees and send proof of payment to a specific e-mail address with my ID and a picture of my IMEI number. On 15th March i sent the e-mail with proof of payment, ID and pic of IMEI number to the e-mail address provided. I was pleasently surprised to receive a mail from the Claims Facilitator by the name of Warren Hendrick on the 16th of March who thanked me for my documents and assured me that they have been attached to the system and submitted to the underwriters for processing. I pateintly waited until i sent a mail on 22 March to Mr Warren Hendrick requesting an update as I had not received any feedback. I was horrified to receive a response from Mr Warren on 23 March asking me again for the proof of payment so that he can submit the claim for underwriting. I rep**** to him and refered him to his very e-mail below where thanked me for the proof of payment and had assured me that it has been submitted to the underwriters. I once again attached all docs and re-sent mail, Does Mr Hendrick suffer from amnesia or is just purposefully wasting my time. MTN this is your problem as it is MTN that debits my insurance payments every month. Pinnacle has proved their incomptetence. I need MTN to SORT THIS OUT ASAP. Claim ref: MTNLF ********** /10</p>