Shocking service from MTN Greenstone.
I received the most shocking service from MTN Greenstone. The staff are rude, *********** and should not.be.allowed to deal with people.
I took out an LTE home internet contract. I specifically asked the woman that was arranging the contract if I would be able to top up if I ran out of data and was told that I would be able to. When the time came I was unable to load. So I went back to the shop and told them I was having problems loading. I bought R850.00 worth of data and they tried to load it.
Every time I went there they told me.it was loaded and when I get home it will be working. Of courseit did not. It took me four trips up and.down to that store and dealt with 3 different people.
They.then.said.the were phoning customer care, got a reference no. And told me they would follow up and call me back. Did not happen.
You cant.call the.shop as no one answers. So I went up again. This.time.I.was.told they couldn't help me anymore. And my contract does not.allow top up.
I confronted the woman who did the contract and she turned her back on me. I then had to ask for.my money back R850.00 and they tried to.put it back.into my debit card. The more I told them its.not a.credit card and.they can give it back.to.a.debit card the just ignored me.
15 min.later he.decided, oh this.doesnt work. I.then had to.INSIST on cash.
I.left.the.shop.and.called MTN customer care.with the.reference to see exactly what the.problem was, only to.find.out they NEVER logged a inquiry and that the reference no never existed.
On top of.all of this the.contract is R599 per month and I have been charged double. The staff there again said they logged and inquiry and would get back to.me that was 3weeks ago.
So MTN sold me a contract that u cant.top.up. and im stuck.with.it.for.two years. And.they take double the amount the.should and.I cant get my money back.
MTN is the WORST service provider I have ever come across in my life. And.there staff are ***** and ***********. SHOCKING!!!!!
And you cant get ANYONE to assist with the contract or get my money back after been over charged.