Shocking Service from MTN Direct

<p>On 27th November 2016 I did an upgrade telephonically with MTN Direct.</p> <p>To date almost three months later, no handset has been received although I have been charged for the new upgrade contract which I cannot use as my old handset is faulty and I have not repaired it as I have been waiting for the new handset as part of my upgrade deal.</p> <p>I have called the ********** 667 number 30 times and recorded the names of the call centre agents on these occassions. Each one has told me there is NO supervisor to speak to but that they will send an email to the agent and his supervisor. To date I have not received a single call back from MTN Direct, nor from Kgosi who is the agent who did the upgrade almost three months ago. I have been in to 4 different MTN stores to try get assistance and called the ********** number to be told by them all that it isnt their problem that I need to contact MTN Direct and the only number is ********** 667. So guess what!!!!!! Back to square one.</p> <p>I am furious!!! And completely helpless!!!!</p>