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frederickwilsonuk F
1 reviews | Active since May 2017
08 Dec 2017, 16:51
Shocking Service from MTN customer care 17 days later i still wait
i am utterly disgusted with the less than poor service received from MTN Customer Care . my initial case was made on the 16th of November , MTN only acknowledged receipt on the 23rd of November and said it would take 10 working days to resolve . i received my latest MTN account and was once again billed over R1500 for the month .Failure to give feed back shocking customer service and every time i phone 808 i am told the case has been "escalated to the ***** Department". It is now 17 days later and i still have no feedback from MTN with regards to the ********** Billing to My account
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frederickwilsonuk F's updateReviewer Update
12 Dec 2017, 08:47Good day
please note if the matter is not resolved by close of Business Friday 15 / 12/ 2017 i will suspend any further payment to this contract as the matter has been pending since 16/11/2017
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frederickwilsonuk F's update12 Dec 2017, 08:47
Reviewer Update
Good day
please note if the matter is not resolved by close of Business Friday 15 / 12/ 2017 i will suspend any further payment to this contract as the matter has been pending since 16/11/2017
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frederickwilsonuk F's updateReviewer Update
13 Dec 2017, 09:53this is the kind of service MTN gives it clients , i am shocked to say the least , i did not know a contract taken out in 2010 for a 24 month period would still be considered valid after 60 months ??
the number provided is different from that in the affidavid ? the one number is my Contact number and the other number is the ONE IN QUESTION
"Hi Frederick
Kindly read you affidavit the cell number that you complaining about on the affidavit is different from the one on the below communication send.
Please provide us with one vision of the information, let me remind you that you wrote the affidavit under oath.
So we resolved your issue as per the information provided on the affidavit which the resolution was that both your signature and ID document was used for the upgrade, if you are not happy with the findings you more than welcome to open a police case.
Kind Regards,
Lebohang Luthuli
Administrator: Logistics Management
Cell: +27 83 **********
**********
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frederickwilsonuk F's update13 Dec 2017, 09:53
Reviewer Update
this is the kind of service MTN gives it clients , i am shocked to say the least , i did not know a contract taken out in 2010 for a 24 month period would still be considered valid after 60 months ??
the number provided is different from that in the affidavid ? the one number is my Contact number and the other number is the ONE IN QUESTION
"Hi Frederick
Kindly read you affidavit the cell number that you complaining about on the affidavit is different from the one on the below communication send.
Please provide us with one vision of the information, let me remind you that you wrote the affidavit under oath.
So we resolved your issue as per the information provided on the affidavit which the resolution was that both your signature and ID document was used for the upgrade, if you are not happy with the findings you more than welcome to open a police case.
Kind Regards,
Lebohang Luthuli
Administrator: Logistics Management
Cell: +27 83 **********
**********