LF
Laurinda F
1 reviews | Active since Jun 2009
23 Jul 2015, 12:16
Shocking Service from Mtn Corporate
I have been a Mtn customer for the past 13 years, and the services I have received in the last two months has been SO shocking, I am ready to cancel all my contracts with them.<br> I have merely tried to upgrade my contract, yet it is over 2 months and I still do not have my handset, never mind the fact that Mtn is kindly taking my money for the upgrade, and on top of that have billed me incorrectly so taking more than they are supposed it. <br> I phone Mtn on a daily basis, yet NO one seems to be able to resolve my issue and have my handset delivered. <br> Can it seriously be so difficult???
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MTN South Africa's replyOfficial
31 Jul 2015, 11:42Hello delgado,
Thank you for posting.
Please accept our apologies for the break down in service and for any inconvenience this may have caused.
Kindly be advised that this has been escalated as a service concern to the supervisory in our Sales Department and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service and for any inconvenience this may have caused.
Kindly be advised that this has been escalated as a service concern to the supervisory in our Sales Department and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply31 Jul 2015, 11:42
Official
Hello delgado,
Thank you for posting.
Please accept our apologies for the break down in service and for any inconvenience this may have caused.
Kindly be advised that this has been escalated as a service concern to the supervisory in our Sales Department and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service and for any inconvenience this may have caused.
Kindly be advised that this has been escalated as a service concern to the supervisory in our Sales Department and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***