Shocking Service from MTN Bayside

Shocking Service from Bayside MTN.

I upgrade my phone to Samsung S8 last year September 2017. With the upgrade i should have received an new Samsung J5 pro phone. The phone was not in stock and was to be ordered. Every week and month i went back with no response on the J5 phone.

I went back now a month ago an they tell me the contract descriptions are not visible on the records an therefore i can not receive my phone. They are giving me the run around by telling me now that the sales person who should have contacted me is going in front of a tribunal because of that and it depends on the outcome this if i can receive my phone. So basically the person that assisted me if he does not contact me no one will.

I think they are lying and they are doing nothing to solve this issue. I want my phone or i want to cancel my contract as i do not receive the service i am paying for. The Manager and current sales consultant are not even listening or trying to avoid to solve it. I told them i am paying for my upgrade an for the service they tell me the phone was for free there is no service, this coming from Shannon the sales lady. What a joke.

What must i do? How can i sign for something and pay for it but do not receive my phone.

I want my phone please

Phillip