Shocking Service from MTN Bayside

<p>10 May 2016 – I took my Nokia 950 to MTN Bayside Mall in order to get a cracked screen fixed. My consultant was Shakiera Taguchi</p> <p>13 June - Joseph from MTN Insurance called asking if they could collect my phone to begin repairs. I notified him that I left my phone with MTN Bayside. </p> <p>17 June -MTN Bayside, Shakiera who assured me that they did not have the phone and that it was sent when I gave it to them 21 June - called MTN Insurance21 June - Received an email from customer care notifying me that they had received my request.</p> <p>24 June - I received feedback from Gugulethu Nhlapo from Customer Services stating that my query had been sent to the Insurance Department for further assistance.</p> <p>29 June - Shakiera notified me NEW REFF NO.REQ: ********** "</p> <p>29 June - I contacted Insurance help desk as advised by Gugulethu - Feedback was that phone had still not been received.</p> <p>4 July – went into MTN Bayside to follow up on progress. Work still hadn’t begun on my phone.</p> <p>7 July - Email from Shakiera stating that she had sent an email to all managers dealing with insurance & now awaiting feedback.</p> <p>14 July - MTN insurance still do not have my phone and that they need to be called to collect from MTN Bayside. </p> <p>18 July - MTN insurance still do not have the phone and are waiting for Bayside to notify them of when they can collect it.</p> <p>4 August - Shakeiranotified me that my Nokia is awaiting dispatch from the repair centre that could take a week or 2 before they get it to the store.</p> <p>29 August - I have still had NO feedback from the store.</p> <p> </p> <p>This a rather long sob story but all in all from the 10th of May till today there's been no progress. 2.5 months, which is unacceptable</p>