GA
Gill A
1 reviews | Active since Sept 2013
19 Sept 2019, 18:30
Shocking Service from MTN
I upgraded my cellphone and package on 1 Sept. Since then I have been unable to receive SMS messages internationally. Sending and receiving SMSes in SA not an issue, but I not receiving from Europe. This has been ongoing for many weeks now and resulted in me being cut off from my online bank account overseas. MTN has done nothing to resolve this - I simply get a message that the ticket is still open.
Helpful (0)
Replies (3)0
Replies (3)GA
Gill A's updateReviewer Update
28 Sept 2019, 09:16I have repeatedly, REPEATEDLY, stated that my problem was both incoming and outgoing sms. Once you fixed the outgoing, I continually, on a daily basis, called in a reiterated that my problem was RECEIVING international text messages. I have written in excess of 85 emails via your mtn contact portal and spoken to at least 8 supervisors. I have always been able to receive international text messages but am unable to do so since the upgrade, so clearly there is a setting problem on the mtn side. If it was not going to cost me a lot of money in penalties, I'd already have closed my account with mtn
GA
Gill A's update28 Sept 2019, 09:16
Reviewer Update
I have repeatedly, REPEATEDLY, stated that my problem was both incoming and outgoing sms. Once you fixed the outgoing, I continually, on a daily basis, called in a reiterated that my problem was RECEIVING international text messages. I have written in excess of 85 emails via your mtn contact portal and spoken to at least 8 supervisors. I have always been able to receive international text messages but am unable to do so since the upgrade, so clearly there is a setting problem on the mtn side. If it was not going to cost me a lot of money in penalties, I'd already have closed my account with mtn
GA
Gill A's updateReviewer Update
28 Sept 2019, 14:39I have just gone back into all my correspondence with mtn. Right from the very beginning I said the problem was RECEIVING international sms: ello' , There was a query on Contact us from MTN.co.za
The details are as follows: |
First name: | Gill
|
Surname: | Allum
|
Email Address: | ***
|
Cellphone number: | ***
|
Subject: | Other
|
Message: | . I urgently need to receive an international OTP - kindly fix my problem as soon as possible
The details are as follows: |
First name: | Gill
|
Surname: | Allum
|
Email Address: | ***
|
Cellphone number: | ***
|
Subject: | Other
|
Message: | . I urgently need to receive an international OTP - kindly fix my problem as soon as possible
GA
Gill A's update28 Sept 2019, 14:39
Reviewer Update
I have just gone back into all my correspondence with mtn. Right from the very beginning I said the problem was RECEIVING international sms: ello' , There was a query on Contact us from MTN.co.za
The details are as follows: |
First name: | Gill
|
Surname: | Allum
|
Email Address: | ***
|
Cellphone number: | ***
|
Subject: | Other
|
Message: | . I urgently need to receive an international OTP - kindly fix my problem as soon as possible
The details are as follows: |
First name: | Gill
|
Surname: | Allum
|
Email Address: | ***
|
Cellphone number: | ***
|
Subject: | Other
|
Message: | . I urgently need to receive an international OTP - kindly fix my problem as soon as possible
GA
Gill A's updateReviewer Update
28 Sept 2019, 14:52From the very start of this saga when I upgraded at the end of August, it was the receiving the international text messages that was the most important - as I needed to access my bank and receive otp. My bank account has since been frozen and I am in arrears with payments. So don't try and make out that I have changed the goal posts. WHAT must I do to fix this? Very single day since 1 September I have called MTN and held for ever till your agents who make a 'difference' merely inform me that the problem has been escalated. Are you surprised that my patience is wearing thin?
GA
Gill A's update28 Sept 2019, 14:52
Reviewer Update
From the very start of this saga when I upgraded at the end of August, it was the receiving the international text messages that was the most important - as I needed to access my bank and receive otp. My bank account has since been frozen and I am in arrears with payments. So don't try and make out that I have changed the goal posts. WHAT must I do to fix this? Very single day since 1 September I have called MTN and held for ever till your agents who make a 'difference' merely inform me that the problem has been escalated. Are you surprised that my patience is wearing thin?