Shocking service from MTN

I am utterly disgusted with the service received from MTN and the consultant Vireshen Bhim. I was called at the end of August for an upgrade and a package was offered to me which I accepted. A day or so later, I asked him to place it on hold so I can make sure this was the correct package I was looking for.

Soon after I advised him that we can proceed. On 6 Sptember, I received an e-mail saying the upgrade was approved and I will be contacted for delivery soon. A week went past, two weeks went past, nothing. I sent e-mails on the 18th and again on the 26th to follow up. No response received. I called a few times, no answer. Today 30 September I phone MTN who cannot seem to assist me as it was done by a different department and they cannot offer the same deal. They gave me another number to phone and tried to transfer my call. After selecting the applicable option, the call was cut. I then dialed the number and was on hold for more than 30 minutes and eventually disconnected the call. Therafter I sent an e-mail to the MTN complaints mailbox on their website. This was at 12:08. I have not received as much as an acknowledgement of my mail. Absolutely shokking service. It is now just under a month since I was told the upgrade was complete and will be contacted for delivery and since then received no communication at all exept when I tried to follow up.

I guess clients of over 20 years are not deemed to be important enough to be acknowledged. Lets see if I will be called back.

My number is ***