JF
Juliet F
1 reviews | Active since May 2010
13 Jul 2015, 14:23
Shocking service from MTN
I have just come back from overseas and had no cell phone coverage. MTN can offer no apology or reason for this. They are simply not interested. They admitted there were some international coverage problems and offered no solution or apology. Not acceptable. Bad attitude from staff at Constantia Village Cape Town
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 15:35Hello jferraz,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of our employees at Constantia Village. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the international roaming service has been activated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of our employees at Constantia Village. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the international roaming service has been activated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 15:35
Official
Hello jferraz,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of our employees at Constantia Village. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the international roaming service has been activated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of our employees at Constantia Village. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the international roaming service has been activated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,