Shocking service from MTN

I am absolutely frustrated with the service I have received from the call centre and the MTN store in Carnival mall, Brakpan.

I kept getting content service messages, my airtime was disappearing without my consent. I have never signed up to any content services and although you cancel subscription, a couple minutes later I get another, it's was so bad that I had to stop loading airtime. MTN store tell me it can't happen automatically. Anyway, I thought a number swop would help the situation, but no, problem just got WORSE.

I paid R250 on Monday the 9th of April. Tuesday I received an sms saying it was being processed and will take 2 to 24 hours. My number was removed from the MTN network my new number is still not active today 18th of April.

Thursday 12 April I was told that the number swop failed because I am on a top up 200 contract and they can't activate my new phone number on that package. Friday 13th April I signed forms to migrate to a made for me M package so that MTN can activate the new number. Monday 16th of April, there is still a problem, they can't migrate me to a new package as the number is not active. Today Wednesday 18th of April, still no active phone and am yet to have any feedback.

This is a huge inconvenience. Call centre says the store needs to sort it out? Store says call centre needs to sort it out and they still awaiting a response to the query.

I have gone an entire week and a half and still counting, without a phone, but you MTN, will definitely be taking all your money at the end of the month although I've been a week and a half without my phone, I pay for a service I am not receiving.

Every time I get told 2 to 24 hours, which is what I was told again today!