AM
Ayanda M
1 reviews | Active since Jul 2014
18 Sept 2017, 16:19
Shocking service from MTN
After 3 weeks and three weekends POST having asked for and been successful for an upgrade to my current contract, I still await the delivery of my phone from MTN. I have written to MTN complaining about how my case has been dealt with at branch level and they referred the complaint back to the branch who subsequently offered an apology.
I am frustrated. I am disappointed and exhausted. I have taken the decision to cancel the upgrade and the contract. Typical of MTN - I am being now sent from pillar to post again. One call centre agent after another. Can someone competent at MTN call me so I can cancel my upgrade???? (which by the way is listed on MTN systems as successful meanwhile I'm without the new phone)!!! I want to cancel the upgrade and cancel the contract. MTN has a shockingly underhanded way dealing with their customers. Boarders on *****-sm!!!!!!!!!!!
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Replies (2)
MTN South Africa's replyOfficial
19 Sept 2017, 11:06Thank you for your post.
We apologize for any inconvenience incurred.
The complaint was sent to the Regional store managers to intervene with the device not as yet received from the store.
They need to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply19 Sept 2017, 11:06
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The complaint was sent to the Regional store managers to intervene with the device not as yet received from the store.
They need to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
Best regards,
AM
Ayanda M's updateReviewer Update
19 Sept 2017, 12:53Hi Alice
Please read my response VERY carefully. Your response makes zero sense and its just not responsible. Im asking for you as MTN management to dispatch a resource to call me and guide me through cancelling my upgrade AND to similarly assist with the cancellation of my contract with MTN.
AM
Ayanda M's update19 Sept 2017, 12:53
Reviewer Update
Hi Alice
Please read my response VERY carefully. Your response makes zero sense and its just not responsible. Im asking for you as MTN management to dispatch a resource to call me and guide me through cancelling my upgrade AND to similarly assist with the cancellation of my contract with MTN.