1 reviews | Active since May 2013
SHOCKING SERVICE FROM MTN
I have had no feedback to my query and even after going to your Nicolway branch twice once last week and again today I'm told I must go to Morningside to sort this out as your systems are slow plus when your representative or I call your CUSTOMER CARE ENQUIRY LINE +27(0)83-1-808 and punch in to speak to an agent we get cut off...what poor poor useless service.<br> <br> And I'm told my service was suspended for non-payment - all your payments have been paid and gone through on debit order with no hassle<br> <br> I have cut up my card and will go and get a new contract with Vodacom <br> <br> Can you please cancel my contract and I refuse to pay until the 24th of May when it expires.<br> <br> MTN have got too big and the customer means nothing anymore....But you make too much money off the very people you are meant to serve<br> <br> Very UNHAPPY CUSTOMER - <br> <br> Goodbye MTN<br>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have loaded a future cancellation date on your account for the 24 May 2015 which is the expiry date of your contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Veronica
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have loaded a future cancellation date on your account for the 24 May 2015 which is the expiry date of your contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Veronica
REQ:***
Best regards,
