Shocking service from call centre

<p>I have tried 3 times over the past 3 months to chnge banking details at the call centre. The first time it seemed sorted but in truth had not been updated. The second time I was told they had an IT issue with updating bank details and i had to go into a branch. I went and discovered the branch also offline. I waited a few days and called 808 again but was told they could not help me. I requested to speak to a manager who assured me my issue would be dealt with. So far nothing has happened. I did not have this trouble with Multichoice or Virgin Active when I needed to do this simple piece of admin. now it has become a saga and I am very unhappy.</p>