shocking service form *********** fools

I have been trying to upgrade my contract for a week now and spoke to at least 20 people at MTN at at least 10 different departments and the one is as *********** as the next one. The excuse is that they do not have access to the old system and just disconnect the call or put you through to the next *********** person. Ive spent more than 5 hours on the phone already and no success.

I wonder if they ever listen to the calls that they apparently record. I think they will be shocked at the level of competence in their company.

Ive been a subscriber for over 25 years and this is the service I am getting just to upgrade.

Shocking !!!!!!