Shocking Service for a new applcaition

<p>On the 25th of August 2016 I placed an order via Telephone for a new cell phone contract with MTN. I saw an advert on the internet for the Galaxy S7 Edge with 100 minutes and 2GB data for R649 p/m. When I called the agent told me that I am in luck and that there is a special running for R629 p/m and I get a Tablet and the Galaxy VR for free. Naturally I accepted that.</p> <p> </p> <p>Firstly they took more than two weeks to deliver, upon on delivery they sent me the incorrect device. They sent me the S7 instead of the S7 Edge. I called to report it and was told to return the package. The agent made me feel as though it was my fault but I knew what he told me. Eventually it was my word against his. they then made me listen the recorded phonecall to see who was wrong. I went into MTN Midrand Service centre and listened to the call together with an independant agent there. It was clear to me and the agent who checked the call that the original agent was wrong and misleading. His argument was that he said it was an S7 when I specifically asked for the S7 Edge. The agent then told me to return the original phone and accessories which I did. I then insisted that I get the S7Edge at R629. He said he will arrange a credit for the first three months to compensate for the difference in presciptions. Today in now the 21st of October 2016 guess what I dont have the new phone and I am being billed for 2 months now for somehing I dont have! I am horrified and the level of service and to think that I moved from a different service provider for this pathetic service! #MtnServiceSucks!</p>