SHOCKING SERVICE!!!

To MTN,

I upgraded my contract on 14 November 2025. My Sky Platinum plan was expiring and the price jumped from R1,000 to R2,500. Since the upgrade, everything has gone wrong. My data is throttled to about 1.5 Mbps, and no one has been able to fix it. I’ve been to the store and spoken to countless call centre agents, but I keep getting the same runaround.

I reversed the upgrade on 17 November 2025, yet it’s still showing as “open.” No one can explain why. I’ve been an MTN customer for many years, and it’s clear that customer loyalty and retention mean nothing here. I’m treated like a new problem every time I call, and there’s no ownership or follow-through from anyone.

I want the upgrade reversed and the contract cancelled. I’m moving to Vodacom. The level of service has been unacceptable