Shocking service - Departments cannot work together!

If we could leave a 0-star rating, we would! This is the most shocking service provider I've ever had to deal with! My husband's debit orders did not go through - MTN claims to have sent emails, but my husband didn't receive any emails from them. They blocked his number. MTN required him to pay R20 000 to get his number back! That's just the penalty fee. Eventually, they said my husband just needs to pay R5054 and then the number will be reactivated within 24 hours. Almost 96 hours later, and nothing! No one answers the phones when you phone 135, and when they do, they sound half asleep. Some branch consultants have been helpful to an extent, but overall, it seems as though NO ONE actually knows what's going on. To make it worse, I am still waiting for a consultant at the Walmer Park branch to phone me back from yesterday, and when I went in store, another consultant sat and played on her phone without worrying about me at all. I 100% DO NOT RECOMMEND MTN!