Shocking service delivery by MTN.

I am so angry with MTN. They are quick to sign you up for a new contract or upgrades. But have an issue and they cannot resolve it in 3 months. Another number had been added to my account and I picked it up within a week. I went into MTN store and spoke to various people including the managers. By the next month still nothing and then it was escalated and after me going back a third time the manager said that she would escalate it again and sort it out. Well I received my bill today and my, my, it still wasn’t sorted. But let me not pay my account and I will be called the very next day with action. I am so tired of this poor service. We just have to accept it. One cannot get hold of someone in management and the call centre, they either don’t understand or are rude on the phone and hang up. This leads to rude and irate customers, but they don’t care. As long as they deduct your money each month they don’t care. Mr J Nathan.