SHOCKING SERVICE DELIVERY (20GB Data Allocation & Usage Proof)

I have to date since 18 June 2022 not received a single response other than a reference number with reference to my complaint from ***. I have subsequently renewed the contract 26 June 2022 with a new Package.

20GB Data Allocation & Usage Proof:

There has been for months on end a query that the previous data plan 20 GB Data has not been allocated to the contract since the data package inception, and which has costed me R209 per month. I have numerously requested from MTN proof that the 20GB Data was in fact allocated on the contract AND active on the MTN switch since inception of the data package by means of allocation and usage reports. Nothing has to date been forthcoming as proof and simply being ignored. It is my stance that if the 20GB Data Allocation and Use can not be confirmed & proven by MTN, that this contract should be credited accordingly = R209 x Months not proven as allocated.

Regardless of ICASA having issued a case number and the matter being reported to the Onbudsman for Goods and Services, MTN appears to ignore the matter thinking it will just go away. Absolute shocking service delivery.