Shocking service by mtn

It's bad enough we have 10 hours of loadshedding a day but now my data barely works during loadshedding. Now mtn tell me this why am I paying full price for my contract if I'm not receiving your services 24 hours a day, why does my families data work during loadshedding who are with Vodacom but mine not. I call in to the mtn helpline and it's the same *******, oh we have refreshed your line, we will transfer you through to the correct department who deals with this and after I am on the line for 25 minutes the call then cuts. What ******* service are you offering your customers. You are a multi billion rand company but yet can't supply basic services during loadshedding. If Vodacom can supply their customers with a working service then so should you. It's disgusting actually. Sort your issues out or I'm going to be forced to jump over to Vodacom because loadshedding isn't disappearing any time soon.