Shocking service by a Thabiso, an MTN consultant

I have been with MTN for 10 years as a prepaid customer. Today the 19th of November between 3-4 pm, I went to MTN Northgate shop wanting to apply for a contract. I left my documents with Thabiso since I had to rush back to work &I told him I was going to come back after 4pm. I walked back in the shop at 4:20pm and 4 MTN gentleman were helping 1 lady. And 2 other consultants( 1 gentleman & a lady) were helping another customer. I waited and only at 4:30 pm 1 consultant asked to help me & I told him that I had left my docs with Thabiso and he said he could remember me. He then asked Thabiso for the docs who then said I never left any docs with him. Can your consultants have such a short memory? I tried to convince him &he told me that he had a twin brother working in that same shop. He probably has a twin there, that I do not know. As I stood there looking confused Patrick asked me if it was an upgrade or new contract. I told him it was new then he started looking in a box. I told him I was there a little while ago &I showed him where Thabiso was sitting the time I came in. He then found the docs there. Out of frustration I took my docs &told them I was going to come back tomorrow.