SHOCKING SERVICE AT TYGERVALLEY

<p>On Saturday 24 June, I went in to the Tygervalley MTN to cancel a data contract which I have had for about 6 years. The woman who helped was completely rude and the only thing she said to me during the whole conversation was Hello, how can I help you. That was it! </p> <p>I told her I wanted to cancel this contract but I would need to have the uncapped data up till the end of July 2017. She did confirm (with a nod) that the last payment of my subscription would be deducted at the end of July 2017.</p> <p>I signed the “papers” and left. So I get home and all of a sudden there is no wifi possible on any equipment. Upon looking at the “papers” it appears that I had completed the MIGRATION APPLICATION FROM MTN FIXED TERM TO MTN PREPAID….What the hell is that all about? Not once did this woman tell me that I was changing the contract for the month of July to prepaid and that I would now have to buy data for, according to me, an uncapped data ****le. I only discovered 2 days later, that I would now not have any data for July. I have a 4th year student who needs data for projects and exams and now I have to spend R160 for data, which lasts about 2 days. When I went in to the same store on the Monday to clarify the situation, I was told, there is nothing we can do about it now. THIS MAKES ME SO GLAD TO BE RID OF MTN. Absolutely shocking service.</p>