Shocking service at MTN, never accept anything from there so called agent on the phone

Got a call from the so called MTN agent offering me additional benefit to my existing contract in 8January 2019, ***. The additional benefit was for an an additional 100 minutes for R25. To my surprised the additional munites were added by MTN but instead of R25. they charge me R60. 52195Even

It is now almost 2 months of calls to 808 number and emails to customer services and still no one has an answer. Minute were added on my phone and a charge of R60 was done but no one knows how this was done. The so called recording that they always lie to us about that it will be made available on request it is not available., on one seems to know hence 2 month later no response. Such a pathetic service. I even asked for a supervisor but it seems like there are no capable and competents individual at MTN, no wonder why so many problems.

When you send an email to this customer care emails, every time deferent people respond, even the trail of emails and conversations are there, they don't read they just respond without reading. First it was Thobekile Mkhize responding asking me for a copy of contract while MTN has a copy of it, then Karabo Tladi asking personal details that are included on the email, proving that He/she did not to read first before asking. Then the so called specialist Natacha Van Zyl has no clue.

Companies need to be trustful when communicating product, them must also be ethical.