SHOCKING SERVICE AT MTN

In January 2015, I app**** for the Sky package contract with MTN. I signed the application which was used for the credit approval. I never received a copy of the contract.<br> <br> When I received the first billing invoice I was charged an incorrect amount. The Sky package on offer for which I app**** was R1299 although MTN billed me R1599 which was subsequently increased to R1670. After various visits to MTN Nicolway speaking specifically with Vincent since he handled the contract, I am still paying the incorrect amount.<br> <br> It came to a stage where Vincent was never available and I dealt with another consultant at MTN Nicolway whom emailed MTN about the problem. <br> <br> I phoned MTN Customer Service in September whom advised me that MTN Nicolway logged a data query instead of account query.<br> <br> I have emailed Customer Service, I have requested the regional Manager's details but to no avail.<br> <br> All the time I have been promised feedback and return telephone calls. MTN Nicolway use a mobile for queries and they just do not answer my phone calls. To date no one at MTN bothered to respond and I am still paying the incorrect amount and I honestly do not know how this matter can be resolved.