Shocking Service at MTN

<p>Wrote this on MTN's Facebook wall...Highly doubt there will be any feedback as none of the other post prior have any responses from them:</p> <p> </p> <p>Hi, I have been a client with MTN for the past 7 months. I utilise my contract for my business and was advised that the contract I'm on was the best suited to my needs when I initially app****. I asked if I could move onto the "unlimited option" if and when I was ready to do so and your sales consultant at the MTN Canal Walk Store said that wouldn't be a problem. My company has since grown and I have approached the same sales consultant that helped me out and he has changed his tune. I have been advised that I can't upgrade to the "Sky" package as my contract doesn't allow it, which is a contradiction to what he said earlier. In hindsight it looks like I should have asked for it in writing as I now have no proof, however, I didn't think I'd need proof to switch to a higher tariff and move to an option thats better suited to my business. I'd imagine that a company with the magnitude that is MTN will be pro helping local businesses develop and grow as opposed to tying them into fixed contracts and imposing huge penalties for wanting to actually pay a higher monthly fee and continue to be a loyal customer. Please have a look into what can be done about this as I am already spending R1200 per month and spending a further R600 on acquiring additional minutes and data. Looking forward to hearing from someone in your team.</p> <p>Regards, Owen Chetty</p>