Shocking service and problems still not sorted out since 2017!!!!!!!1

Good day,

I have been up and down with MTN since December 2017. I have now decided that I will email every single email address I can find that has something to do with MTN. I will continue this until this is sorted out.

So to explain my situation (I have lost count off how many times I have explained this), here we go…..

I took out a contract of 20gig day and 20 gig night time data for R199 per month. I have an old activated sim that I just used . I went to the MTN store in Paddocks Milnerton (I think it is a Mavericks MTN), and took the contract out. I asked them is there any additional charges for taking out the contract and they said no as my sim is activated. I asked them so I will only pay the R199? They said yes!! This all happened at the end of November the 25th if I am not mistaken.

So then at the end of December I get an invoice for R490 something. R490!!!!! That is 2 and a half months’ worth of data!!!! I called and asked went to different MTN stores none of them could give me an answer. Some said it is pro rata but pro rata for 5 days should be less than R50 with the December R199 it should not be more than R250 at the end of December.

I was told I have to pay it otherwise MTN will cut of my line. So I did but I have not received the money back that I paid extra.

So I want my money back and an apology from someone for messing this up. This is really terrible service. A Very disgruntled customer