Shocking service and ineptitude

<p>I have been trying to reinstate a recurring data bundle on my contract, THAT WAS REMOVED BY MTN WITHOUT MY CONSENT AND WITHOUT MY REQUESTING FOR IT TO BE DONE, for days now.</p> <p> </p> <p>This has not been rectified correctly, as I have now been billed in full for a month and prorata for a this month but only received a portion of the data allocation.</p> <p> </p> <p>This is ridiculous and shockingly poor service. In fact this is theft as far as I am concerned.</p> <p> </p> <p>I never asked for the bundle to be removed at all.</p> <p> </p> <p>Your service and escalation procedures are shocking and inept and designed to frustrate your clients into accepting being ****** and giving up on trying to get fair and correct resolution of their valid issues.</p> <p> </p> <p><strong>Why is there no way to escalate a call beyond one agent at your call centre?</strong></p>