1 reviews | Active since Jun 2015
Shocking service and *********** staff
Last month I received a bill of R1000 on my internet ****le- when I signed up for a two year contract it stated that I would only pay R99 a month- for 12 months i was paying R99 and then last month it shot up to R920. When i queried this, mtn simply stated that my contract stipulated it was a broad band account and the transfer could not be reversed. I then asked the assistant to cap my limit, which i had to sign another contract for (migration fee was for free and I double checked this and was confirmed by the store manager). I received another bill of R1000 this month. Incompetence is completely unacceptable. I WANT MY MONEY BACK!!! I don't want it reversed from my account, I want the cash. I cannot afford for you to just take money off my account when your service and account system is not up to scratch. I will not be renewing my contract with mtn in the future as this is the third time that this has happened to me. I am tired of not getting what I ask for!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract initially was on an open line, however in May it was migrated to a top up. Going forward you should not be billed more than the R135.00 unless you add any value added services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract initially was on an open line, however in May it was migrated to a top up. Going forward you should not be billed more than the R135.00 unless you add any value added services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***