Shocking service and don't give a damn attitude

On 20th November I called at 7.23am to load airtime and data on my daughters phone, the gentlemen for some or other reason that only he knows, put it on my phone instead. At 5pm that afternoon I found this out and asked for a reversal of the costs against my number. Since then I must have called 10 times to find out what is happening. I am continuously told that Chantal or Chanel the supervisor will call me back, will still waiting.

Today I called again and I am so sick and tired of repeating the same story over and over again. I spoke to Sindisiee Thabethe who kept asking me the same question, I asked her to just take my MTN pin number (which they always only ask for) and she got full of attitude saying that unless I answered her questions she would not assist me. I asked numerous times to speak to a supervisor as she was been full of it. After waiting ages I was told that the supervisor Kgmotso Matshe was also not speak to me unless I answered all the question.

Seriously it this what MTN have come do, you don't do your jobs and then the client has to dealt with inefficient people who don't have a clue.