1 reviews | Active since Sept 2012
Shocking service and communication
We have been dealing with Mtn in the Cascades shopping centre in Pietermaritzburg. I have been waiting for an upgrade for 4 months now. Apparently my phone is in store but they cannot release it. There has been no proper explanation for this at all.
We have also been waiting for an activation on a data sim card for my son. According to Luvashnee, an employee in the store it is out of her hands and head office is where the problem lies.
Please could someone from Mtn clarify when exactly the sim card will be activated and when exactly I will be able to receive my new phone.
I have never experienced such poor service. My husband and I have been with Mtn for many years but we are seriously considering switching over to Vodacom.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Montrose Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Montrose Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,