1 reviews | Active since Jan 2015
Shocking Service and Billing
RE: The service cannot be more shocking.<br> <br> I constantly receive notification that my account is in arrears.<br> <br> I have made payments every month of an amount of R418.99 as this is the total subscription fee which I have been paying for over a year.<br> <br> In recent months I receive a notification to pay R428.99 and this month R438.99.<br> <br> I believe you MTN are the most *********** company I have ever had the displeasure of dealing with and will celebrate the day my contract ends. I hope I receive a response to cancel immediately as I have requested in the past, even if this means paying for the remaining months.<br> <br> My contract ends on the 30.10.2015. I wish it was sooner.<br> <br> I have contacted MTN accounts many times to initiate the cancellation of my contract and the only response received was with regards to another subscribers account. I believe MTN are the worst organisation to deal with as I have been reporting issues for the entire two years of my contract and not one has been resolved. There are no competent staff at MTN.<br> <br> Kind Regards<br> James Ryan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Over the last few years, our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs.
The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers.
All affected subscribers was notified by 15 April 2015.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm regards,
Willem
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Over the last few years, our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs.
The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers.
All affected subscribers was notified by 15 April 2015.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm regards,
Willem
REQ:***
Best regards,