jS
jeff S
1 reviews | Active since Mar 2013
06 Mar 2015, 16:15
Shocking service and bad attitude
MTN have once again managed to mess up my billing details, registering me as a cash client and deleting my debit order. This has now resulted in me being \in arrears"because of THEIR mistake. Call centre supervisor was rude and unaccommodating"
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Replies (1)
MTN South Africa's replyOfficial
12 Mar 2015, 12:53Hello jeffschultzie ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your account is now on payment type debit. Please note that the system will debit the full outstanding amounts on your debit date.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your account is now on payment type debit. Please note that the system will debit the full outstanding amounts on your debit date.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
MTN South Africa's reply12 Mar 2015, 12:53
Official
Hello jeffschultzie ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your account is now on payment type debit. Please note that the system will debit the full outstanding amounts on your debit date.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your account is now on payment type debit. Please note that the system will debit the full outstanding amounts on your debit date.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***