Shocking service :(

I am so disappointed and have never been so disappointed in my life by any service provider... I had to lay a complaint on Hello Peter after two weeks of no joy and no resolution to my issue after going to the actual store.. I requested assistance via hello peter on the 27th of July... After getting their attention a person called me and said she was going to assist.. She requested the bank statements and proof of payment to Mtn.. Which I did as requested via email.. I sent the account bank statement and then the actual notifications of payment to the lady via email and today she rep**** after two days at 8.40pm on the 4th of August... Telling me their bank department still cannot see the payment to Mtn... What else do you need??? In my opinion you are ridiculous as a company and have the poorest problem solving team. They suggested that I put my life in danger and go the actual bank for proof of payment which I already sent. Wow!!!