Shocking Service

<p>I did an Upgrade dated 30 July 2016 in which I took the offer of the Samsung S7 plus the Galaxy tab Lite 7. I have had problem with the Galaxy Tab Lite 7 since then has it was not reading the sim card. I have been sent from pillar to post, and now it is the 6 December 2016 and I am not even closer to having this Tablet replaced. No-one at MTN knows what is going on. I eventually took it to one of the MTN Franchise which was a bit helpful, but again had to wait for an outcome due to upgrade to a store,which took another month. However they evetually came back to me with a reference number which I must give to any MTN Direct Store to replace this TAB. The only MTN Direct Store that I know of is the one at the East Rand Mall - but hence they have been closed for the past few weeks for upgrade to the store. Eventually I went to see them yesterday, only to be told, they don't have stock. Now What! This is digusting service after I have been with MTN for more that 20 years, and the treatment is unbelievable. When is this going to be resolved and receive a new Tab which I pay for every month. You can't speak to any management at head office, as they hide behind their staff, who are ***********, so now what. And please don't come to me with "We are sorry for the inconvience caused, we will look into this matter" It means nothing! I want this matter sorted out and delivered today. </p>