Shocking service

<p>On the 24th of November 2016 i contacted MTN customer service requesting an itemised billing.</p> <p>I was advised that it will take 2-72 hours to received the statement. I patienty waited and kept on checking my emails until today nothing was received. I made a follow up call on Wednesday the 30th and i was promised that i should be receving it in the next hour or two, still nothing. Everytime i make a call i get a different reference number, the last one i got which i used today in one of my follow ups i was advised that i need to provide a letter on the company's letter head before they can issue the itemised billing.</p> <p>My question is where the hell must i get the company's letter head from and why because this is not a company's contract?</p> <p>I had this contract for the past eight years and 1st time in the 8 years i am requesting the itemised billing and i am getting the **** service. Not forgetting to mention that you hold for more than 30 minutes and they also cut calls plus the consultants are extremely rude.</p> <p>My contract is due for upgrade but i am having second thoughts, i might as well cancel my contract with MTN ( no value for my hard earned money)</p>