1 reviews | Active since Jul 2016
Shocking service
<p>Had about 10 phone calls asking if I wanted to upgrade my contract. I wanted to cancel was told to phone on a certain date. I phoned on that date asked to cancel and was told it was cancelled. But money still came off my account at the beginning of Nov even though i cancelled but I didn't receive airtime either. So I paid for nothing. I have made online complaints and phoned multiple times with no results. I don't know what else to do.</p>
Good day Clare ,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your inbox as we have sent you an email requesting for more information to provide further assistance?
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Good day Clare ,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your inbox as we have sent you an email requesting for more information to provide further assistance?
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,