Shocking Service
<p>I recently took out a cellular phone contract with MTN Nonensi Mall Queenstown.The phone I took was the SONY EXPERIA M4 Aqua. I have had the phone a year now.From the 3rd week of having the phone ,they have sent my phone away for repair 5 times.It is still currently in for repair. After sending it away for the 4th time I was told they would replace my phone. Well , it is currently in for the 5th time. I instructed them that I would like a new phone , as there are 52 weeks in a year and i have NOT had the phone i am paying handsomely for every month for 25 weeks out of 52 weeks.I get phoned today to say my Sony is repaired and I can collect it in PE.I live in Queenstown . During all this time when I phone to ask if there is any news regarding my phone they say they do not know and will call me back when they phone the repair centre.I wait days and weeks for them to call me back.The one women working their does not even know how to take out my memory card or sim card from the phone. Their service ( or lack of )is shocking . A few years back I had the they same problem with a cell phone and Cell C replaced the phone after it had been sent in for the 3rd time .</p>
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MTN South Africa's replyOfficial
14 Nov 2016, 15:36Good afternoon Dru
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply14 Nov 2016, 15:36
Official
Good afternoon Dru
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,