HG
Heidi G
1 reviews | Active since Nov 2016
11 Nov 2016, 09:04
SHOCKING SERVICE
<p>On 23 August 2016 we requested insurance on our company cell phone. They forwarded us a application form immediately which I sent back completed to ********** 28.8.2016 unfortunately this email immediately returns back to you "delivery failured". Since then I have phoned and faxed the application form on numerous occassions yet NOBODY answers the phone and or the phone is answered but then immediately put down. The customer service is great if you want a new product but thereafter there is NO SUCH THING CALLED CUSTOMER SERVICE. When you go to the branch in Dundee they inform you to contact the insurance department yet you tell them your frastration and this is turned on deaf ears. I am lost what next to do as MTN is useless.......</p>
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MTN South Africa's replyOfficial
13 Nov 2016, 14:58Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply13 Nov 2016, 14:58
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,