Shocking service!!
<p>Good day <br />I loaded R70 airtime on the morning of 21 October in order to purchase a weekly 1GB data bundle. When I tried to purchase the bundle I received a message stating the system was unavailable and I should try again in 15mins which I did. I was then told I had insufficient airtime to purchase the bundle and I then checked my balance and I only had R10 in airtime! I loaded another R70 and proceeded to buy another weekly 1GB bundle which I received. I contacted the MTN helpline to query what had happened to the missing airtime/bundle and was told that the consultant could not assist me and that she would escalate my query and I would be contacted within 24hrs which has not happened! Where is my airtime/bundle?? Is this being followed up? I have received a reference number two days after and am still awaiting a follow up on that! </p> <p> </p>
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MTN South Africa's replyOfficial
27 Oct 2016, 13:21Good Day Justin Lewis,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access the cellphone number in question as the number added to this post is not a valid MTN number. For queries on a Prepaid number please contact our Prepaid Customer Care line on 173 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2016, 13:21
Official
Good Day Justin Lewis,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access the cellphone number in question as the number added to this post is not a valid MTN number. For queries on a Prepaid number please contact our Prepaid Customer Care line on 173 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
's updateReviewer Update
27 Oct 2016, 19:30Good day Itumeleng.
Very strange that the only response I have received is once I posted on this site. Frankly I am too frustrated by your 173 helpline and even more annoyed that almost a week later I still have not been called back as promised. Whilst this may only be small sum of money it reflects very badly on MTN and their standard of service. If you could please mail me directly at ********** or call me back as promised numerous times by your call center agents we could resolve what should be a tiny issue!
Regards
Justin Lewis
's update27 Oct 2016, 19:30
Reviewer Update
Good day Itumeleng.
Very strange that the only response I have received is once I posted on this site. Frankly I am too frustrated by your 173 helpline and even more annoyed that almost a week later I still have not been called back as promised. Whilst this may only be small sum of money it reflects very badly on MTN and their standard of service. If you could please mail me directly at ********** or call me back as promised numerous times by your call center agents we could resolve what should be a tiny issue!
Regards
Justin Lewis