SHOCKING SERVICE

I, at last went to MTN branch in Herm**** for an upgrade on Monday. I also asked for a new contract for my daughter. During the whole process I had the feeling that they were aware of my writing to Hello Peter as snide remarks were passed by manager and staff. During the process as I was now waiting for 2 hours I asked whether I could go for something to drink bring diabetic while the agent was loading or whatever he did to my cell and was told in the affirmative. After an hour I cam back only to find agent to have assisted other customers and got no further with my service. When I enquired I was told that I decided to go for something to drink and just carried on attending customers until I was next in his "line". A lady walked out commenting on the poor service she was receiving. When asked about the papers for the new contract I was told he forgot about it. Needless to say exactly 4 hours later I walked out of the shop leaving my daughter behind as I had to get back to Franskraal. The non reply by MTN to my first experience is just an indication as to why their service is absolutely shocking. I did not asked for a refund, all I expected was for MTN to ultimately acknowledge poor service. In not replying is a clear indication as to why their employees take this "could not care" attitude. In closing, I sincerely don't wish for the mothers of these staff members, not ever to go through the shocking service and long hours of waiting that I as a senior citizen had to go through.