IL
Ingrid L

1 reviews | Active since Jul 2016

30 Jul 2016, 14:59

Shocking Service

<p>In March this year I went to a store (Dainfern Sqaure) to cancel my MTN internet ****le. I filled in and signed the nessecary documention. Shortly after I recieved an sms inquiring why I wanted to cancel my account, indicaing that my requiest was received by MTN.</p> <p>To my big dissapoinment the account has not been cancelled. I have since been back three times, to the same store wereI have spoken to the cancellation department regarding the matter. The people in store is friendly and helpfull, but this matter must apparently be solved by the cancellation department. This request seems to be completely out of there capabilities.</p> <p>I need confirmation that this cotfract will be cancelled and that I will be refunded from the time that I orginally rfequested the cancellation untill now.</p> <p>I find it shocking that cell phone companies are so eager to sell but when it comes to after sales serivice they fail to show the same enthusiasm.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Aug 2016, 13:10
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the contract has been deactivated.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,