MF
Melani F
1 reviews | Active since Mar 2015
20 Mar 2015, 09:56
Shocking service
After logging a problem with MTN's call centre on the 9th March and after several phone calls trying to follow up my query is yet to be resolved. I am kept on hold forever and then the call dropped. I have been a loyal supporter of MTN since 1998 and not once have they looked after me as a client. I am not impressed and this has been the final straw ... Its time to move on! MTN continue the way you are and you are going to lose a lot of loyal supporters.
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MTN South Africa's replyOfficial
02 Apr 2015, 10:32Hello Melanitoni,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to your query the voice mail password has been reset to 1234 and you should be able to retrieve your voice messages.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to your query the voice mail password has been reset to 1234 and you should be able to retrieve your voice messages.
Best regards
Mantoa
REQ:***
MTN South Africa's reply02 Apr 2015, 10:32
Official
Hello Melanitoni,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to your query the voice mail password has been reset to 1234 and you should be able to retrieve your voice messages.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to your query the voice mail password has been reset to 1234 and you should be able to retrieve your voice messages.
Best regards
Mantoa
REQ:***