Shocking Service!!!

Dear MTN,

Your service is appalling to say the least!

What's the point of us sending Proof of payments to *** if nothing happens, your staff simply put "DO NO CARE" at all!

First POP I sent was on the 10th Dec'20, second 26th Dec'20 last 9th Jan'21 believe it or not, not even a single payment have been verified and updated on my profile.

Even after numerous mails sent between your individual staff on the call center or even collection department. How is it normal that a payment made on the 10th Dec'20 still has not be verified???

Have spent the better part of my Dec'20 & Jan'21 calling your staff, sending POP's in vain because nothing has come of it.

Now finally received mail from your customercare department yesterday the 12th Jan'21 (X1 Month and 2 days later) claiming to have sent my string of POP's to the banking department that was clearly on sabbatical for a while now...only to wake up to a suspended line.

I think the actual shock factor is the nonchalant attitude you receive from your staff, likes of Itumeleng Mokhachane, Sicelo Ntsamba, Sandra Hungwana...after all these individuals I'm still getting some mails that my POP's only were sent in for authentication X1 Month and 2days later...

To your team its business as per usual...no apology, no assistance...

I'm still in utter shock! Have asked many times to be called by a senior manager however as you can imagine that's now too much to ask!