Shocking service

<p>I have been with MTN for 21 years and always renewed my contract at the Lynnridge Mall in Pretoria. In these 21 years I have always had good service and have experienced no problems. That is until I decided to renew my contract at The Grove MTN store in Pretoria.. I have never in my life had such bad service. The attitude of the personnel there is shocking. I renewed my contact on the 17th of March 2016). Since then I have not received my monthly 500MB of data nor the 200sms due to me. MTN had a special running, which included 30GB for free. That I also did not receive. When I went back a week after renewing my contract and asked why I had not received the 30GB, they checked on the system and within about 10 minutes I had my 30GB.</p> <p> </p> <p>After enjoying the 30GB for a month I realised that I was not receiving my 500MB as per the contract. I phoned MTN and they advised me to go to the store. I am a working mom and have better things to do than chase after what is due to me.</p> <p> </p> <p>I went to the store and they told me they would look into it and phone me. Still waiting for that phone call. I wentback to the store about 4 weeks later. The personnel told me that the store was off line, but they logged a written complaint and said they would come back to me. Still waiting…. I went back the next week. Again off line (really??), but they promised me that they would look into it and let me know. Still waiting….</p> <p> </p> <p>I also realised, that I had also not received my sms’s. When I went back to the store again, I was approached by a young man and he told me in a very disinterested way, that my contract does not include free monthly sms’s. Where did he get that information from without even knowing my name nor looking at my contract? Did he read that on my forehead? The worst part about this is the way the personnel treats and speaks to customers. They make you feel like you are the idiot and don’t know what you are talking about. Never did I have the feeling that they wanted to help me and not once were they apologetic about the situation.</p> <p> </p> <p>Three weeks later I went to the store again with my contract. The person that "helped" could have not cared less if I had received my data or not. Her attitude was so unprofessional. She made me feel like it was my fault that I had not received my data yet. She also told me, that she was not sure what to do or if she could do anything to solve the problem, since a complaint had been logged 3 or 4 weeks ago. She actually asked me what I want her to do? What kind of a question is that to ask your customer? I obviously want her to do anything in her power to get what is due to me. I have been paying the contract and have not received what I was supposed to. Who is going to refund me the money I have spent on buying data?</p> <p>After that encounter, I phoned the MTN 808 number again. The person that I spoke to was quite shocked that after 4 month I had not received what my contract specified. That person advised me to write an email to MTN with a copy of my contract. I did this and after less than 24 hours I got a sms response, that that my query had been escalated. One hour later I received a sms, stating that my query had been resolved. Really????? I checked my data and I was given 250MB and 50 sms's. I have never been brilliant at Maths, but that just does not add up. My battle continues.</p> <p> </p> <p>I am really disappointed, that I did not at least receive an email or phone call to apologies for this dismal service. Seriously contemplating changing to another service provider</p> <p> </p> <p> </p>