NB
Noreen B
1 reviews | Active since Jul 2016
06 Jul 2016, 15:00
Shocking Service
<p>On the 4.4.2016 I renewed my ****el data contract at Mtn Tableview Mall, Tableview and since then I have had nothing but accounting trouble. I am not being charged my contract price of R69 per month. I am also being charged for international calls, local calls and sms and and monthly fee is also not correct and all this on a DATA ONLY ****el. I have been into Mtn Tableview umteen times and have been helped by a Mr Human (who has been very helpfull), he has been trying to sort this mess out but to no avail, even the many e-mails that he has sent have just been deleted!!!!! How do I get this problem resolved, the person who did the original contract is no longer employed by Mtn. I cannot afforf these prices. My invoice no for the new contract is ********** . Noreen Brown. </p>
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Replies (5)
MTN South Africa's replyOfficial
11 Jul 2016, 12:13Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter was investigated and charges initiated from handset RM-920/ASHA 503/Asha 503 (RM-920) are deemed valid. You may contact customer care on 808 to obtain the itemised billing to view usage. Charges are for international sms, local sms and local voice calls.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply11 Jul 2016, 12:13
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter was investigated and charges initiated from handset RM-920/ASHA 503/Asha 503 (RM-920) are deemed valid. You may contact customer care on 808 to obtain the itemised billing to view usage. Charges are for international sms, local sms and local voice calls.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's replyOfficial
11 Jul 2016, 12:54Good day Noreen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that your monthly subscription is R 79.00 per month. The subscriber usage limit (SUL) has been set at R0.00 which will limit your account to not exceed your monthly provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply11 Jul 2016, 12:54
Official
Good day Noreen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that your monthly subscription is R 79.00 per month. The subscriber usage limit (SUL) has been set at R0.00 which will limit your account to not exceed your monthly provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
NB
Noreen B's updateReviewer Update
11 Jul 2016, 15:42Thank you but what about the credit that you owe me for passed supposed calls and sms's. I would like my account credited with these ammounts that I never used. N. Brown
NB
Noreen B's update11 Jul 2016, 15:42
Reviewer Update
Thank you but what about the credit that you owe me for passed supposed calls and sms's. I would like my account credited with these ammounts that I never used. N. Brown
NB
Noreen B's updateReviewer Update
12 Jul 2016, 14:46Please tell me how it is possible to make international calls, local calls and sms's from a Data Only ****el and aslo what what is a handset RM-920/ASHA 503/
asha 503 (RM-920) what type of phone is it and if you take the time to look at my account no. A ********** you will see what I am talking about, the supposed costs incurred, I have NEVER used my computer to make any kind of calls (I don't know how to), and I would like a credit for these amounts.
Thank you N. Brown. ********** 762
Att: Ayanda
NB
Noreen B's update12 Jul 2016, 14:46
Reviewer Update
Please tell me how it is possible to make international calls, local calls and sms's from a Data Only ****el and aslo what what is a handset RM-920/ASHA 503/
asha 503 (RM-920) what type of phone is it and if you take the time to look at my account no. A ********** you will see what I am talking about, the supposed costs incurred, I have NEVER used my computer to make any kind of calls (I don't know how to), and I would like a credit for these amounts.
Thank you N. Brown. ********** 762
Att: Ayanda
NB
Noreen B's updateReviewer Update
14 Jul 2016, 12:37When can I have reply to the above or am I getting the Mtn ignore clients just as long as we get their money N. Brown
NB
Noreen B's update14 Jul 2016, 12:37
Reviewer Update
When can I have reply to the above or am I getting the Mtn ignore clients just as long as we get their money N. Brown