Shocking Service

I have been a MTN customer for 21 years and since last year have had serious issues with my service provider.

I returned a brand new router to the East Rand Mall Store on the 4th of August 2920, as I had been disconnected 3 times whilst being on a Debit Order as per an email I received from Customer Care.

I rang the Head Office quite a few times asking what was happening as I was still being charged. Of course I got many different reference numbers over the months.

In January this year, I was told it was being escalated after having a 3-way conversation with East Rand Mall and MTN Retentions/HO.

On my return in early March, I drove all the way to the West Rand on the 10th and sat there for two hours. They eventually traced the router and I was assured that I would have the cancellation and the credit sorted out within 2 days.

I subsequently sent an email the following week as I still had not heard anything further.

Till today I am still being charged for this router which was handed in on the 4th of August unopened!! I am absolutely appalled at the lack of service.

I am seriously considering taking this matter further.