Shocking service

<p>I have had nothing but problems with MTN. I finally paid off my contract and moved to pay-as-you-go, no problem I thought. Wrong.</p> <p>A year later..yes a year later..I get turned over to attorny's without a call from MTN. First problem. Why not call me first? Eventually after lots of calls (days), getting cut off, getting put through to wrong departments (being told that someone would call me back- never happened) I got hold of a very helpful man in the Legal Department- Eugene. He was great & very helpful. The problem was that my contract hadn't been cancelled on their system even though I had cancelled it at the V&A Waterfront Store in Cape Town and called MTN via phone to confirm!!!</p> <p>I paid off the money (just to keep my blood pressure down) and now hopefully I won't be harrassed by attorny's who don't call me back when I leave messages.</p> <p>I get it. The big companies always win. The small guy that cancelled his contract, did everything, gets messed around and treated poorly. I won't be using MTN again and will change to another company that probably treats customers the same so its probably pointless but..</p> <p>*rant over, pays the money 'owed' even though I didn't owe anything and goes back to life*</p>